Apple IT concierge for principals, families and family offices · New York
Macs, phones, Wi-Fi, cameras, the theater, the integrators.
Ten years as one private household's entire technology department. Twenty years of Apple-focused support before that.
6:40 am · The study An imagined room. The real ones stay private.
The work, hour by hour
Every room below is imagined. The work in it is real, and it comes from ten years inside one private household and twenty before that.
Macs, iPhones and iPads for the family and the staff, plus the accounts, access and backups behind them. I set them up, fix them and keep them current, so the first email of the day simply opens.
"His knowledge is encyclopedic, he'll always present you with a couple of options and he'll field all your questions with a clear answer and a smile on his face."
The network across residences, from the rack in the closet to the camera at the gate. When DNS, DHCP or the VPN misbehave, I find out why, and the cameras and door access that ride on top keep working.
"Has always been able to find solutions to those strange network problems."
On a renovation I'm the technology stakeholder. I scope structured cabling, network and AV before the drywall goes up, and I manage the integrators, low-voltage crews and contractors behind them.
"Smart and focused, he made it very easy for me to get projects completed, on time and on budget."
I hold a valid passport and travel with or ahead of the principal when the role calls for it. The laptop, the phone, the chargers and the accounts are sorted before the car leaves, and the next house is ready for their devices.
"The one you turn to when something needs to get done and no one else can figure it out."
The theater, the whole-house audio, the lights and the shades come from different vendors and have to act like one system. I troubleshoot what the principal actually sees, brief the integrator accurately, and stay on it until it works.
"He's always calm when there is a situation and his approach is to take control and make it all work."
Something breaks at the worst possible hour. I pick up, explain it in plain language, fix what can be fixed tonight, and follow up in the morning to make sure it held.
"Always followed up to make sure the solution was still working."
After hours
Press anything on the desk.
Imagined desk
New York, Dallas, Austin, Orlando and Tampa. Wherever the family goes.
