Why Generic IT Support Fails You
You don't have a technology problem.
You have an expertise problem.
The cost of technology anxiety. the hours spent second-guessing decisions, waiting for
responses, and explaining your setup from scratch, is almost never measured. But it is always paid.
2.1h
Average time a senior professional spends per month explaining their tech
environment to various support contacts
Internal survey, 2024
$388 Burned
The predictable monthly cost of context-switching when paying standard $185/hr
support rates answering "What macOS are you on?"
Calculated Time Loss
6×
Faster resolution time when the technician has prior knowledge of your specific
environment vs. a fresh call
CompTIA field study, 2023
How Dedicated Concierge Support Works
From your first session to
year three. you never start over.
The concierge model compounds in value over time. Every session adds institutional
knowledge. The relationship gets more valuable the longer it continues.
📋
Onboarding session
We document every device, every app, every credential, every preference. Your
technology profile is complete before the first issue arises.
📞
Direct access
One number. One person. Your technician is reachable by call or text. no ticket, no
routing system, no explanation of who you are.
🔔
Proactive monitoring
We watch for OS updates, security advisories, hardware indicators, and expiring
licenses, and alert you before they become problems.
📈
Strategic advisory
Before you buy, upgrade, or change anything. you have a senior technical voice in
the room. Not after the decision is made.
Before & After: Always-On Expert Access
From tech anxiety to
complete confidence.
The difference between reactive and retained IT is not just speed. it is the complete
elimination of a category of professional stress.
Call a helpdesk and spend 8 minutes explaining who you are and what devices you have
Technician suggests settings you already tried. no history of previous sessions
macOS 15 released. you upgrade immediately and it breaks two apps for 3 days
You are about to sign a $4,000 software contract. nobody checks if it runs on Apple
Silicon
Technology decisions are made by whoever is being asked that week
Call your technician. They know your MacBook serial number and last backup time
Session continues where the last one left off — no re-explanation, ever
macOS update advisory: "Wait 3 weeks. two of your apps are not yet compatible"
Software contract review: "It runs via Rosetta 2, performance hit is acceptable for
your use case"
All technology decisions reviewed by someone who cares whether they are right
Choose Your Level of Concierge Access
Direct access is included
in every plan. Depth varies.
Every retainer gives you a direct human contact. The difference is response time,
availability hours, and how proactively we reach out to you.
The last tech call where you
explain yourself from scratch.
After the first session, we know your setup. Every interaction after that starts where the last one left off.