The Hidden Cost of Waiting
Right now, something is wrong
with a machine in your life.
Most NYC professionals absorb 3–5 hours of lost productivity per month from unresolved
technology issues. Multiply that by your hourly rate.
3.7h
Average monthly hours lost to unresolved tech issues per knowledge worker
IDC Research, 2024
$684
Minimum monthly cost of unmanaged IT when paying standard $185/hr ad-hoc rates
Reactive IT Analysis, 2024
Flat Rate
Our monthly retainers eliminate the unpredictable hemorrhage of hourly billing
Predictable Budgeting
Our Proven 4-Step Process
Four steps from problem
to resolved.
From your first call to a written resolution summary. the entire process is transparent,
documented, and fast.
📞
You call or text
Direct line to your technician. No hold queue, no ticket number, no explanation of
your setup.
🔒
Secure connection
Encrypted session initiated using Apple's native remote management stack. No
third-party software installed.
🔍
Live diagnosis
We see exactly what you see and work through the issue in real time while you watch
every action.
📋
Written summary
After each session: what was wrong, what was fixed, what to watch for. Your record,
in writing.
Before & After: The Difference We Make
One retained expert changes
what a bad day looks like.
The difference between reactive IT and retained IT is the difference between a fire drill
and a Tuesday morning.
You call a general helpdesk and explain your entire setup from scratch
Earliest available appointment is 2 days from now
A different technician shows up with no history of your environment
Problem "fixed" but returns 3 weeks later. same root cause
No record of what was done; you can't track patterns
One call. We already know your machine, your apps, your network
Remote session begins within minutes of your first message
We resolve the root cause — not just the symptom you can see
Session notes sent to you automatically. permanent record
Patterns identified across sessions: fewer issues over time
Find Your Perfect Plan
Remote support is included
in every plan.
The difference between plans is response time and session depth. not whether you can
reach us.
Ready to never wait for support again?
One call. We answer. Problem solved. That's the entire promise.