60 minutes. Guaranteed. Day or night.
Executives don't have time to explain their technology to a stranger. The Principal gives you four
dedicated engagements per month, and when something breaks without warning, you have a 60-minute
guaranteed response window that doesn't care what time it is.
Every session is documented.
Every device is known. Monthly written health reports keep you ahead of problems before they become
emergencies. This is what it looks like when your IT finally respects your calendar.
What's Included
4 Sessions / Month
Four in-person or remote engagements, scheduled on your timeline, fully prepared in advance.
60-Min Guaranteed Response
Any time of day. When something breaks, we respond within the hour, not the business day.
All Apple Devices
Mac, iPhone, iPad, and Apple Watch, all covered under one retainer with one expert.
Monthly Written Health Report
A detailed written summary of every device, what was done, what's at risk, what's next.
Cloud Backup Monitoring
iCloud, Dropbox, Google Drive, verified monthly so your data is actually recoverable.
Priority Scheduling
Never wait. You are always scheduled first. Same-week guaranteed, often same-day.
Full System Documentation
Your entire setup on file, passwords, configs, devices, preferences, ready when you need it.
Direct Line Access
One number. One person. Picks up. No queue, no portal, no ticket system. Ever.
Why The Principal earns its name
60 minutes. Guaranteed. At any hour.
Not business-hours response. Any time of day or night, you get a response within 60 minutes, in writing, on your receipt.
Four dedicated sessions per month.
Proactive engagements, not just emergency response. We come to you four times a month fully prepared with your system status already reviewed.
Monthly written health report.
Twelve times a year, a signed-off device health record arrives in your inbox. Every device. Every metric. Prioritised action list attached.
Apple Watch & cloud backup included.
Every device on your wrist, in your pocket, and on your desk. Cloud backup verified quarterly. The complete picture, monthly.
