Mac
Support
Reimagined
One dedicated expert. Every Apple device in your office. Zero downtime, zero excuses. Trusted by executives, law firms, and private offices across Manhattan since 2007.
Not a vendor.
A private practice.
This is not a help desk. It is a private technology practice — by retainer, by referral, and built for the kind of client who already knows that the right specialist, available immediately, is worth more than any ticket queue will ever be.
Nineteen years of Apple infrastructure experience. Environments where downtime was never an option: executive offices, production studios, medical practices, and organizations whose names you'd recognize. Every engagement is led by a senior specialist who has already solved the problem you're about to describe.
Twenty Apple certifications across the team. Response within the hour — not the day. No junior technicians on senior problems. One dedicated point of contact who knows your network, your devices, and your name.
Comprehensive Apple expertise
Six pillars of proactive care for your entire Apple ecosystem
Remote Desktop Support
Instant remote access to diagnose and resolve issues. Fast, secure, and efficient, without leaving your desk.
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System Health Audits
Proactive diagnostics and monitoring to catch problems before they impact your workflow.
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Backup & Data Protection
Comprehensive backup solutions to keep your data safe, secure, and always recoverable.
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Network Architecture
Design and maintain integrated Mac/Windows networks tailored to your business needs.
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Hardware Consulting
Expert guidance on selecting the right Apple hardware and strategic procurement.
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IT Concierge
A single dedicated expert who deeply understands your setup — not a random call center.
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All plans can be cancelled anytime. For larger projects, I offer an hourly rate.
Private Residence
The Reserve
- 1 in-person or remote session per month
- Same-day response to urgent issues
- Mac, iPhone & iPad all covered
- Annual backup setup & verification
- Quarterly device health report
- Direct phone & text access, business hours
Executive
The Principal
- Everything in The Reserve
- Up to 4 sessions per month, in-person or remote
- 60-minute guaranteed response, any time of day
- All Apple devices covered — Mac, iPhone, iPad, Watch
- Monthly written system health report
- Cloud backup monitoring across all your services
- Priority scheduling, always seen this week
Private Office
The Estate
- Everything in The Principal
- Unlimited sessions — no cap, no hourly clock
- 30-minute guaranteed response, 24 hours a day
- All staff & office devices fully covered
- Office Wi-Fi & network design and management
- New hardware sourced, configured & delivered
- Security audit, encryption & device hardening
- Quarterly in-person review with written action plan
Loved by clients across NYC
"Farshad saved me when my MacBook Pro died right before a huge presentation. He remoted in, diagnosed a corrupted system file, and had me back up in under 30 minutes. Absolute lifesaver."
"We switched our entire office from Windows to Mac, and Farshad handled the full migration seamlessly. Our team of 15 was up and running with zero downtime. Worth every penny."
"Having a dedicated Mac expert who actually knows my setup is incredible. No more explaining my situation every time. Farshad already knows exactly what I need."
Let's keep your technology flawless
When technology challenges threaten your productivity, NYC Mac Guru is here immediately to keep your systems reliable, secure, and efficient.
Frequently asked questions
Everything you need to know about working with NYC Mac Guru.
We serve all five boroughs of New York City, with a primary focus on Manhattan. Most issues are resolved remotely within minutes. For on-site visits, we cover Midtown, Downtown, the Upper East Side, Upper West Side, and surrounding areas. Contact us if you're outside these areas — we'll make it work.
We support the entire Apple ecosystem — Mac, MacBook, iMac, Mac Pro, iPhone, iPad, Apple Watch, Apple TV, AirPods, and HomePod. We also handle mixed Mac/Windows network environments for businesses that use both platforms.
Our average response time is under 15 minutes during business hours. For clients on our Principal and Estate plans, we offer priority response with guaranteed same-hour acknowledgment. Most remote issues are fully resolved within 30 minutes of first contact.
Yes. Our team holds 20 Apple certifications across macOS, iOS, hardware, and deployment technologies. We maintain current certifications with every Apple product release cycle. You can view our full certification portfolio on our certifications page.
The Reserve plan is ideal for private residences and individual professionals — it includes 1 session per month and same-day response. The Principal plan is designed for small businesses and power users, with unlimited remote sessions and a dedicated specialist. The Estate plan is our white-glove enterprise offering with 24/7 priority support, on-site visits, and full infrastructure management.
Absolutely. All plans are month-to-month with no contracts or cancellation fees. You can cancel, upgrade, or downgrade at any time. We earn your business every month — that's why we have a 99% client satisfaction rate.
We connect to your Mac via Apple's built-in encrypted remote management tools. You'll see everything we do on your screen in real-time. The connection is fully encrypted and we never store your credentials. After the session, you receive a written summary of what was found and fixed.
Yes. For larger projects like office network setup, full migration, or hardware deployment, we offer competitive hourly rates. Contact us at (917) 342-2313 for a free consultation and quote.
